About The Role

Role: ICT Business Support Officer REF 360198
Contract Length: Until 31/03/24
Location: Exeter
IR35: Inside
Pay Rate to Intermediary: £16.66 per hour

Spinwell is recruiting for an ICT Business Support Officer for an excellent opportunity within the public sector.


To undertake Supplier Management activities in respect of the support contracts and software licenses with Suppliers of ICT services and products. In particular to:

  • Monitor and review all ICT Supplier Contracts and Agreements to ensure that they remain in date, achieve value for money and meet the needs of both ICT and the end users.
  • Perform ICT Support Contract and Licence renewals with awareness of budgetary constraints, in close liaison with ICT Service Owners and other stakeholders as authorised.
  • Be aware of budgetary constraints and the controls in place, raising orders or making recommendations, as appropriate.
  • Liaise with relevant stakeholders to ensure all stakeholders are kept fully informed of any changes.
  • Seek to resolve enquiries from suppliers, service owners or Alliance Finance teams, conducting research using various systems or through liaison with various teams.
  • Monitor, analyse and report on Supplier Management activities relating to all ICT Suppliers through maintenance of Supplier Management records.
  • Maintain up to date and accurate contract and licence records.


The list of duties is not restrictive or exhaustive, and the post holder may be required to carry out duties from time to time that are either commensurate with and/or lower than the grade of the post in order to meet the needs of the service.



  • Achievement of or working towards the ITIL4 Foundation qualification.
  • Experience of working with ICT service contracts and demonstrable ability to understand the main aspects.
  • Financial and budgetary awareness.
  • Ability to deliver process improvement using the ITIL methodology
  • Broad all round knowledge and experience of ICT technologies.
  • Excellent communication skills, with the proven ability of communicating at all levels, through meetings, presentations and written reports.
  • Able to plan and deliver information to the organisation using a variety of communication media.

If you are an ICT Business Support Officer, apply now or send your CV to Spinwell!




We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us

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