Role: Service Desk Analyst REF 96856
Contract Length: Until 28/03/26
Location: Hybrid/Norwich 2 days per week (Monday and Wednesdays) shift patterns run from 7am-10:30pm so candidates MUST live close to Norwich
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested
Spinwell is recruiting for a Service Desk Analyst for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SERVICE DESK ANALYST
- Be the face of Live Service - providing first and second line support for all IT related issues, interacting with a diverse user base
- Processing service requests
- Rotation between phone and IT portal ticket support, user facing assistance at Tech Hubs and the build of laptops & smartphones
- Build, manage, support, asset track and maintain all associated hardware devices
- Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales
- Create, issue and manage/maintain corporate accounts for joiners/leavers
- Work collaboratively across the Technology pillar and wider IT Team, ensuring internal processes are delivered efficiently and reviewed and updated as necessary
SKILLS/EXPERIENCE OF THE SERVICE DESK ANALYST
- A passion for providing high levels of customer service
- Experience of working in a Service Desk environment
- A problem solver
- Able to maintain both a user and service focus by taking ownership and accountability of issues encountered
- Have experience in explaining technical issues to technical and non technical people, using and understanding new and emerging technologies to support this
It’s desirable that you have:
- ITIL accreditation or experience of working in an ITIL environment
- Experience or knowledge of Google Workspace
- Experience or knowledge of MacOS
If you are a Service Desk Analyst, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.