Role: Service Analyst
Contract Length: 6 months
Location: Hybrid/Leeds or London – 3 days travel to office
IR35: Inside
Pay Rate to Intermediary: £409.50 per day
Security Clearance: Active SC requested
Spinwell is recruiting for a Service Analyst for an excellent opportunity within the private sector.
RESPONSIBILITIES OF THE SERVICE ANALYST
- Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.
- Assist with day to day service operations, providing cover across all the Service Management practices including but not limited to; incident, problem, service improvements, service design etc.
- Collaborate on service design initiatives, supporting prototyping, testing, and validation.
- Translate insights into clear service requirements and actionable recommendations.
- Monitor service KPIs, ensuring services meet performance, quality, and compliance standards and communicate in service reviews.
- Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight.
- Assist with day and service reviews.
- Facilitate workshops to align stakeholders and codesign solutions.
- Maintain service documentation, including catalogues, process guides, knowledge articles and operational artefacts.
- Support implementation and change activities to ensure smooth adoption of service improvements.
- Escalate complex issues appropriately while maintaining ownership including participation in Major Incident
SKILLS/EXPERIENCE OF THE SERVICE ANALYST
- 7 years of experience managing support projects or service delivery environments.
- Strong grounding in service design methodologies, including blueprinting, journey mapping, and codesign.
- Proven analytical and problem solving skills, with the ability to interpret data and drive decisions.
- Experience supporting or partnering with Service Delivery Managers in operational contexts.
- Excellent communication and facilitation skills, especially with senior stakeholders.
- Familiarity with Experience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred.
- Proficiency with service design and analysis tools such as Miro, Visio, or similar.
- Understanding of digital service delivery and agile ways of working.
- Ideal Candidate Summary
- Experienced service professional with 3-5+ years managing support projects or service delivery work.
- Strong service design capability, including journey mapping, blueprinting, and codesign.
- Analytical thinker who can interpret data, identify issues, and recommend improvements.
- Collaborative partner who supports the Service Delivery Manager with daily operations and key deliverables.
- Clear communicator comfortable engaging stakeholders and facilitating workshops.
If you are a Service Analyst, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us