Role: Lead Service Designer
Contract Length: Contract or Permanent
Location: Hybrid/Leeds – 2 days per week in office
IR35: Inside
Pay Rate to Intermediary: £550 per day
Spinwell is recruiting for a Lead Service Designer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE LEAD SERVICE DESIGNER
User-centred design leadership and strategy
- Scope, deliver and lead components of end-to-end service design activities in a variety of programme contexts
- Recommend and execute appropriate service design activities based on project needs
- Create and maintain phase-appropriate service design deliverables
- Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication
- Respond to challenges, guiding and supporting the team to resolution
- Support clients through all phases of the design process, from ideation to implementation
Stakeholder management
- Effectively manage and communicate with stakeholders at all levels, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as a trusted expert in service design and in UCD
- Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery
- Be commercially aware, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services
- Proactively address blockers or risks within the delivery for the team, working closely with the delivery manager (or project lead) to resolve these and keeping accurate documentation
- Act as a troubleshooter, managing ambiguity and navigating organizational complexities
Business development
- Identify and pursue new opportunities with existing and new clients
- Shaping and articulating persuasive business proposals
- Lead on applying UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations
Community Development:
- Contribute to the evolution of client’s user-centred design and consulting strategy.
- Developing propositions and ‘points of view’ for applying design thinking approaches in new markets and clients
- Line manage junior team members and lead community development activities
- Lead on the development of the community, applying Design Operations principles
SKILLS/EXPERIENCE OF THE LEAD SERVICE DESIGNER
- Extensive experience of service design and UCD approaches, including experience within agile teams and complex programmes
- Demonstrated application of service design methods and tools
- Experience in consultancy
- Coaching, mentoring, or management experience of UCD/design teams
- Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries and Alphas to GDS/NHS Service Standard
- Sector experience in healthcare is a bonus
- Strong stakeholder management and communication skills, with the ability to gain buy-in for approach
- Strong facilitation skills for both remote and in-person workshops, meetings and research sessions
- Ability to manage complex, ambiguous projects and organizational dynamics
- Skills and experience in related disciplines such as business change management, product design, content and communication design, or training design are a plus
If you are a Lead Service Designer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us