Role: Business Support Officer
Contract Length: 3 months with the possibility of extension
Location: Hybrid/Medway - will be required to attend the office 3x per week
IR35: Inside
Pay Rate to Intermediary: £200 per day
Spinwell is recruiting for a Business Support Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE BUSINESS SUPPORT OFFICER
- Provide proactive admin support across Hub Inclusion Team activities
- Be the first point of contact, delivering excellent customer service
- Respond promptly to calls/emails and maintain accurate records
- Communicate clearly, inclusively and respectfully with diverse audiences
- Manage enquiries (including sensitive/confidential) professionally
- Support scheduling, appointments and diary coordination
- Maintain databases and admin systems in line with council processes
- Take accurate minutes and support partnership/SEND meetings
- Organise meetings, events and training sessions end-to-end
- Prepare documents, reports and statutory returns
- Keep stakeholders informed with clear, up-to-date case information
- Maintain accurate SEN pupil data in line with requirements
- Gather feedback to continuously improve service delivery
SKILLS/EXPERIENCE OF THE BUSINESS SUPPORT OFFICER
- A minimum of 5 GCSEs including English and Maths (grades 4-9) or equivalent.
- Willingness to work towards Level 3 in Business Administration or equivalent
- Knowledge of GDPR and its importance when handling data and information sharing.
- A good understanding of relevant policies and procedures in own area of work.
- Experience of providing an administrative and/or customer support service.
- Experience of updating records accurately using electronic or hard copy filing systems/databases.
- Experience of undertaking complex minutes and taking a proactive approach to tracking actions (if required for role).
- Ability to use Microsoft Word, Excel, Teams and Outlook.
- Ability to demonstrate effective organisational and planning skills.
- Good interpersonal skills with a confident telephone manner, and the ability to create a welcoming environment for members of the public, staff and stakeholders.
- Ability to work within defined procedures and to work independently, using initiative to deal with situations, referring to supervisor/line manager for unusual or difficult problems.
- Ability to input data, where care, accuracy, confidentiality and security are important.
- Ability and willingness to travel in order to meet requirements of the role.
- Attention to detail with the ability to proof read.
- Ability to maintain confidentiality at all times.
- Good time management skills.
If you are a Business Support Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us