Role: Customer Service Officer REF 102518
Contract Length: 6 months
Location: Hybrid/Stafford – 3 days per week
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC requested
Spinwell is recruiting for a Customer Service Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CUSTOMER SERVICE OFFICER
- Supporting the operational delivery process of defence assets, in line with client commercial stage gates
- Determine the appropriate commercial actions for requirements including supply market analysis, draft strategy plans, contract management plans and facilitate key aspects of the delivery.
- Ensure all contracts adhere to procurement regulations and Government policy.
- Assist/Lead (depending on project value) in the portfolio management of requirements and contracts varying in risk and complexity ensuring contract obligations are met in line with the contract and business requirements.
- Support negotiation and contract placement above level of delegation when required and highlight novel and contentious issues to the Senior Commercial Officer (SCO) to ensure satisfactory resolution.
- Communicate in a timely manner with a range of internal and external stakeholders including suppliers and Subject Matter Experts.
- Provide support and assistance to commercial enabling teams to assist delivery of Business Improvement projects.
- Contribute to wider Commercial functional and client initiatives as required.
SKILLS/EXPERIENCE OF THE CUSTOMER SERVICE OFFICER
- Able to demonstrate team working skills
- Strong customer service and account management experience
- Numerate with the ability to manage and analyse operational data
- Min level GCSE maths.
- Proficient in MS Office, particularly Excel and PowerPoint
- Excellent communication and stakeholder management skills
- Ability to work independently and take ownership of delegated responsibilities
- Strong organisational skills with attention to detail
- Ability to influence, negotiate, and challenge constructively
- Experience working with operational delivery or commercial environments
- Understanding/awareness of contracts, procurement, or commercial processes
If you are a Customer Service Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.