Role: Customer Strategy and Support Co-ordinator REF 104554
Contract Length: 2 months
Location: Hybrid/Mansfield
IR35: Inside
Pay Rate to Intermediary: £205.79 per day
Security Clearance: BPSS
Spinwell is recruiting for a Customer Strategy and Support Co-ordinator for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CUSTOMER STRATEGY AND SUPPORT CO-ORDINATOR
- Support the Customer Services inbox and correspondence team.
- Assist with assigning and coordinating customer enquiries.
- Draft and respond to customer correspondence
- Pull together information from multiple teams to provide customer updates
- Support cases relating to pollution and environmental concerns
- Maintain accurate records, filing, and administrative processes
- Engage directly with customers when required via telephone and written communication
SKILLS/EXPERIENCE OF THE CUSTOMER STRATEGY AND SUPPORT CO-ORDINATOR
- Customer-facing experience
- Complaints handling experience, including difficult conversations.
- Proactive and energetic attitude.
- Strong soft skills: empathy, communication, relationship building, and resilience.
- GCSEs grades A – C (to include English & Maths).
- Proficiency in MS Office (Intermediate Level).
- Excel proficient
- 2-5 years in a customer service environment
- Experience supporting or delivering continuous improvement, service improvement, or change activity.
- Ability to design and facilitate effective workshops or group discussions.
- Highly organised with the ability to manage multiple pieces of work and follow actions through
- Managing level 1 complaints
- Experience of identifying and implementing new ideas to improve customer experience processes and standard
- Strong interpersonal and engagement skills, with confidence working across teams and disciplines
- Analytical mindset, able to interpret customer feedback and identify themes and improvement opportunities
- Positive, proactive approach to problem-solving and collaboration
- Strong communication skills, with the ability to explain ideas clearly and engage different audiences
- Ability to use positive language
- Ability to demonstrate patience
If you are a Customer Strategy and Support Co-ordinator, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.