Role: Customer Hub Officer REF 1602072
Contract Length: 6 months
Location: Hybrid/Newcastle-Under-Lyme Borough Council – 2/3 days per week in the office
IR35: Inside
Pay Rate to Intermediary: £18.89 per hour
Spinwell is recruiting for a Customer Hub Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CUSTOMER HUB OFFICER
To deliver our One Front Door approach and principles, providing a high standard of customer service for all customers of the council, regardless of the channel they use to interact with us.
To give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes.
Customer interactions will cover a wide range of council services and the postholder will have the skills and knowledge required to provide the correct and timely advice to resolve queries quickly and manage cases efficiently.
To understand when and how to build self-serve capability and promote digital channels, as well as provide exceptional advice and guidance to put customers first.
SKILLS/EXPERIENCE OF THE CUSTOMER HUB OFFICER
- Experience of assessing and detailed understanding of rent details of housing benefit claims
If you are a Customer Hub Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us