Role: Housing and Welfare Officer REF 1625367
Contract Length: 3 months
Location: Hybrid/Walsall - 2 days per week in office
IR35: Inside
Pay Rate to Intermediary: £25 per hour
Spinwell is recruiting for a Housing and Welfare Officer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE HOUSING AND WELFARE OFFICER
- To provide a highly specialised Housing and Welfare service an all matters relating to Housing, Housing rights in accordance with the homelessness legislation, income maximisation, promotion of welfare benefits, protection of welfare rights and the delivery of increased prosperity and wellbeing to customers across the borough in accordance with Council policy, procedure and objectives.
- To support the delivery of joint working and externally funded projects and initiatives within the service and with other partner agencies/stakeholders.
- To represent customers in Tribunals and/or Court Hearings in relation to Housing and Welfare matters.
- To deliver a progressive and responsive service to customers, partners and stakeholders.
SKILLS/EXPERIENCE OF THE HOUSING AND WELFARE OFFICER
- Strong commitment to the delivery of customer services.
- Strong commitment to equality of opportunity and accessibility.
- Strong commitment to on-going development of self.
- Strong commitment to service delivery and customer excellence.
- Cares about customer service.
- Strong Listening Skills
- Able to successfully work with teams to develop a group drive to achieve outstanding performance.
- Ability to work autonomously and under pressure using initiative to deliver something new for stakeholders with little direction.
- Analytical skills and the ability to communicate a range of issues to a variety of audiences.
- Highly developed creative and developmental skills to analyse and interpret customer information and produce long-term solutions.
- Proven knowledge and ability to interpret legislation and law and how it impacts customer service deliver.
- An understanding of Systems Thinking methods and techniques.
- An understanding of the legislation for Health & Safety in the workplace.
- An ability to understand people and the complex nature of some of their interactions
- Acts in a collegiate and collaborative way that engages with people at all levels.
- Highly customer focused.
- An understanding of customer demand and services alignment to customer demand
- Highly motivated, resourceful and resilient.
- A clear ability and skills to work in a Psychologically Informed Environment
- Knowledge/Experience: specify type, level and qualitative (not quantitative.
- Proven experience of working in line with Housing Legislation, Welfare Benefits, Housing and Council Tax benefit, money management, regulations and working practises.
- Proven experience of developing and maintaining good working relationships with a wide range of stakeholders.
- Proven experience of developing and maintaining good working relationships with a wide range of stakeholders.
- Proven experience of working with others to people to deliver service improvement
- Influencing - Using influence to develop and maintain strong working relationships with colleagues and other stakeholders both internally and externally.
- Making Things Happen - Getting around blocks and barriers, to co-ordinate, plan prioritise workloads and consistently work to deadlines and measures.
- Getting the Message Across - Making effective presentations to individuals and groups, enhancing understanding and meaning.
- Focusing on achievement and delivery – Working flexibly to meet the needs of the customer and service demands with a focus on delivery and outcomes.
- Building Confidence in others - Being supportive but clear, building belief in others of success and potential success.
- Thinking Analytically - Creating and using concepts to explain and interpret situations, linking pieces of information together, creating a rich pool of ideas and a visionary approach
- Is politically aware and understands how the organisation works.
If you are a Housing and Welfare Officer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us