Role: Business Change Manager
Contract Length: 12 months
Location: Hybrid/West Brompton – 2-3 days per week in office but must be flexible depending on the needs of the project(s) assigned to and must attend team’s monthly in-office meeting.
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: BPSS and SC eligible
Spinwell is recruiting for a Business Change Manager for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE BUSINESS CHANGE MANAGER
The key responsibilities of the BCM are to support the Business Change Leads and/or Project/Programme Managers in delivering effective business change interventions to realise benefits across the national Network, by:
- Utilising the business change framework, toolkit, templates and approaches, and contributing to continuous improvement of these.
- Ensuring rigorous, objective business change documents (e.g. change impact and readiness assessments, stakeholder analysis and mapping, communication and engagement plans, benefit realisation plans) are created and updated, recommending and delivering interventions to mitigate any negative implications and ensuring all benefits are identified and realised.
- Developing business change solutions or interventions to help overcome potential barriers, improve performance and ensure the smooth delivery of the programme / projects objectives.
- Effectively capturing and sharing insight and views from a diverse range of change stakeholders to ensure understanding of any barriers to new ways of working and thus better embedding of changes.
- Support the Business Change Leads to manage and develop the national Change Network and/or other required and agreed change mechanisms with operational colleagues (senior leaders and management team members who are ‘business change owners’) across the country, in order to ensure business change is understood, planned, communicated, implemented and managed effectively.
- Considering and mitigating for the cumulative impact on business areas implementing the change (culture, structure, services and morale), and escalate these trends / issues to the Business Change Lead.
- Working with Regional Change Teams to build their change management capability and to facilitate the use of consistent Business Change tools and techniques to ensure that change is managed effectively at regional level.
- Working with HR and Communications colleagues to ensure that the ‘people impacts’ of change are understood and that change messaging is aligned across the Portfolio and the network.
- Working with the Benefits Manager to ensure business change interventions are identified and addressed to help realise benefits across the national Portfolio.
- Working with Business Design to ensure that design is realistically deliverable from a business perspective and that the Change Network are engaged in business assurance of regional design where appropriate.
- Actively engaging and coaching those responsible for delivery of programmes and projects in the application of good change management and encouraging an inclusive working culture.
- Providing business change input into all governance documents including business cases, CCRs, status reports etc to ensure successful and timely programme/project delivery.
SKILLS/EXPERIENCE OF THE BUSINESS CHANGE MANAGER
- Use information to judge business change to support effective decision-making.
- Ability to provide effective challenge to support delivery of business change management.
- Ability to support people with limited knowledge of effective business change management.
- Exceptional planning and organisational skills, and able to meet demanding deadlines in a pressured environment.
- Good interpersonal skills with the ability to work effectively and tactfully with people at all levels.
- Good facilitation skills, with the ability to elicit information and agreement from audiences of varying backgrounds.
- Good communication skills, both verbal and written, across all levels including stakeholder engagement skills.
- Ability to work unsupervised and as part of a team.
- Self-starter, confident and capable of working both independently and collaboratively to tight deadlines with plenty of initiative.
- Strong IT skills in the use of Microsoft products, especially MS Word and PowerPoint.
- Experience of facilitating groups, balancing conflicting opinions, resolving disputes and building consensus as necessary.
- Experience of listening and understanding to the needs and experiences of customers and using these to develop solutions or interventions to improve performance and achieve organisational outcomes.
- Experience of business change - including planning, managing and implementing change delivered by projects/programmes/portfolios.
- Experience at supporting the management of organisational change blockers and issues to resolution.
- Prosci Practitioner (to be completed within first 6 months, if not already held)
- APMG Change Management: Practitioner (to be completed after 12-18 months, if not already held)
If you are a Business Change Manager, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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