Role: Revenues Manager REF 1728248
Contract Length: 12 weeks
Location: Hybrid/Guildhall, Shrewsbury - ideally 2-3 days in the office. Can consider fully remote for perfect candidate.
IR35: Inside
Pay Rate to Intermediary: £38.80 per hour
Spinwell is recruiting for a Revenues Manager for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE REVENUES MANAGER
- Provide an efficient and effective Council Tax and NNDR service to the Council. Maintain a thorough and up-to-date knowledge of all legal requirements pertaining to local revenue matters, interpreting, applying and advising on complex and contentious issues.
- Develop service specifications, business plans and annual work programmes, translating service priorities into operational plans and measurable outcomes. Develop, maintain and monitor Service Level Agreements with appropriate internal and external third parties to ensure delivery and value for money.
- Ensure the accurate annual billing of Council Tax, NNDR and Business Improvement Districts (BIDs). Ensure that both Council Tax and NNDR systems are maintained and used effectively across core and local teams.
- Ensure all staff are appropriately trained and understand their role in delivering service objectives as defined in service and team plans. Lead and manage Revenue Team Managers within their areas of responsibility, including overseeing staff development programmes, performance management and the design of training programmes for all staff.
- Promote and encourage effective debt management and recovery policies and practices for Council Tax and NNDR. Ensure all bills are pursued in accordance with legislation, while keeping IT support systems under continuous review and maintaining a programme of service improvement.
- Ensure effective liaison with external agencies, organisations and relevant Council officers. Oversee the accurate completion of statutory returns in line with government timescales (e.g. CTB1, QRC4, NNDR1, NNDR3). Design, implement and manage one-off discretionary revenue schemes as required.
- Ensure all statistical records relating to the unit’s functions—such as tax base calculations, bandings, exemptions, discounts and management information—are accurately maintained in collaboration with Team Managers. Monitor service delivery and develop and collate local and national performance indicators as directed.
- Provide management with reports on Council Tax and NNDR debt outstanding and income collected as required. Apply a structured, analytical approach to problem-solving and ensure a minimum 95% accuracy rate in all service work.
- Support the timely and efficient delivery of Revenues and Benefits services as required. Represent the Council at local and national events. Recommend and authorise debt write-offs in line with Financial Rules and agreed authorisation limits, including small balances where appropriate.
- Identify, assess, record and mitigate service risks. Manage allocated budgets in accordance with Financial Regulations and procedures. Prepare and present committee reports on hardship applications and discretionary relief.
- Deputise for the Revenues and Benefits Service Manager at meetings, seminars, briefings and other events. Work collaboratively with other managers to promote best practice, staff development, customer focus and operational efficiency across service areas.
SKILLS/EXPERIENCE OF THE REVENUES MANAGER
- Council tax experience needed.
If you are a Revenues Manager, apply now or send your CV to Spinwell!
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