Role: Customer Hub Assistant REF 1747781
Contract Length: Until 06/09/2026
Location: Office based in Newcastle-Under-Lyme or Remote
IR35: Inside
Pay Rate to Intermediary: £16.23 per hour
Spinwell is recruiting for a Customer Hub Assistant for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CUSTOMER HUB ASSISTANT
To deliver our One Front Door approach and principles that ensure that customers receive a consistent level of service, regardless of when and how they interact with us. To give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes. To understand when and how to build self-serve capability and promote digital channels, as well as provide exceptional advice and guidance to put customers first.
SKILLS/EXPERIENCE OF THE CUSTOMER HUB ASSISTANT
- Some experience in a customer facing role, excellent inter-personal skills and a proven ability to deal effectively with customers and remain calm in contentious and difficult situations
- Proven ability to quickly learn new systems, follow procedures and processes and maintain accurate records
- Proven ability to be accurate, detailed and professional in approach to work
- Proven ability to deliver high standards and good customer service
- Clear understanding of health and safety procedures
- Good standard of education with a minimum of 5 GCSEs or equivalent experience
If you are a Customer Hub Assistant, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us