Role: Casework Team Leader x 2 REF 103587
Contract Length: Until 31/03/27
Location: Hybrid/London – 1-3 days per week on site
IR35: Inside
Pay Rate to Intermediary: Market Rate
Security Clearance: SC and Sole UK National requested
Spinwell is recruiting for a Casework Team Leader for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE CASEWORK TEAM LEADER
- Lead a Casework Team, with line management responsibility for Civil Servants and task management of contingent workforce recruits.
- Make autonomous and sound decisions in accordance with relevant Government Policy.
- Where appropriate, seek guidance from colleagues, Senior members of staff, SMEs and technical specialists.
- Ensure sensitive and personal information is handled in accordance with the Data Protection Act 2015.
- Dealing promptly with queries in a sensitive and respectful manner, identifying if translation or interpretation is required to better aid the applicant.
- Carefully analyse evidence provided and requesting further information from various stakeholders (including applicants) where necessary.
- Provide advice, guidance and support stakeholders, cultivating positive working relationships a variety of stakeholders to support and drive forward priorities.
- Oversee the recording and utilisation of casework data for various uses, including generating management information, providing statistics for internal and external reporting and in order to contribute to discussions on decision rates, flow rates and resource projections.
- Adhere to and ensure that others are complying with governance protocols.
- Deputise for the relevant Assistant Head when required.
- Support with the training and development of caseworkers
SKILLS/EXPERIENCE OF THE CASEWORK TEAM LEADER
- Experience of working for Government or working closely with Government in high pace operational delivery environment.
- Experience of leading/mentoring a team with focus on welfare and well being
- Although this role will have no line management responsibilities
- Experience of being confident and credible collaborator with stakeholders and other partners to support and drive forward departmental priorities
- Experience of using government policy to make sound decisions to support delivery of departmental objectives
- Evidence of rules-based casework and Operational Delivery
- Experience of working in a policy-led environment
- MS 365 competent
- Intermediate Excel skills
If you are a Casework Team Leader, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.