Role: Team Manager (Resident Engagement) REF 134052
Contract Length: Until 31/12/26
Location: Dudley
IR35: Inside
Pay Rate to Intermediary: £31.28 per hour
Spinwell is recruiting for a Team Manager (Resident Engagement) for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE TEAM MANAGER (RESIDENT ENGAGEMENT)
- Lead all resident engagement activities, co-design, consultation and scrutiny initiatives to ensure residents influence decision-making at all levels.
- You will build strong relationships with residents and key stakeholders to ensure compliance with relevant regulatory standards, particularly the Transparency, Influence & Accountability standard.
- Develop and deliver Dudley’s Resident Engagement Strategy, ensuring resident feedback leads to measurable improvements to service design and delivery.
- Develop innovative engagement methods to reach seldom-heard voices across Dudley Council homes.
- Champion meaningfully resident engagement across the Housing & Assets group, ensuring the tenant voice is reflected across the breadth of services delivered.
SKILLS/EXPERIENCE OF THE TEAM MANAGER (RESIDENT ENGAGEMENT)
- Extensive experience in resident engagement, scrutiny and co-design within social housing or a similar regulated sector
- Holds/working towards/prepared to undertake CIH Level 5 Qualification
- Experience of developing and delivering a Resident Engagement Strategy to ensure tenants and resident are given a wide range of opportunities to influence service delivery and design
- Expertise in implementing the Transparency, Influence & Accountability Standard
- Experience of managing budgets, performance and risk in the delivery of operational services
- Commitment to ensuring high levels of probity, transparency and governance/standards in public life
- A strong track record of managing and motivating teams, driving performance and fostering collaboration
- In-depth knowledge and experience of engagement methods and the ability to deliver training and support to teams across the Housing and Assets Group
- Proven ability to lead by example, act with integrity in alignment with the Council’s professional standards, values, and behaviours, consistently modelling these attributes
- Politically astute, acting in line with the Nolan principles in public life
- Excellent relationship management skills, capable of working effectively with members, partners and customers
- Visible, approachable and accountable for self and others, seeing errors as opportunities for learning.
- Experience of working with tenant panels, scrutiny group, TRA’s and customer assurance boards
- Driven and self-motivated with a clear sense of purpose
- Flexible, responsive and resilient to changing demands and priorities
- Aware of own strengths and areas needing improvement, with a commitment to addressing these areas.
If you are a Team Manager (Resident Engagement), apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us