Role: Application Operations Engineer x 2 REF 103411
Contract Length: 12 months
Location: Hybrid/Exeter – 1 day per week on site
IR35: Inside
Pay Rate to Intermediary: £530 per day
Security Clearance: SC requested
Spinwell is recruiting for a Application Operations Engineer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE APPLICATION OPERATIONS ENGINEER
- Configuring products on the Vortex platform
- Using languages such as Handlebars.js/Moustache.js (product template logic) and Typst (product output layouts)
- Supporting the onboarding journey of these products by collaborating with stakeholder including Product Managers and Service Delivery Managers
- Reconfiguring these products once they have been onboarded
- Working as part the team
- Manage Changes, Incidents and Problems using ServiceNow
- Being a member of a multi-disciplinary team as it matures to support the Vortex and its users
- Assisting with testing, verifying and providing feedback on system functionality provided by Vortex development teams when required.
SKILLS/EXPERIENCE OF THE APPLICATION OPERATIONS ENGINEER
Configuration Management
- Maintain secure configurations and accurate information.
Service Availability and Capacity Management
- Manage service components to ensure they meet business needs and KPIs.
Change Management
- Implement change requests.
- Apply change control procedures under supervision.
Continual Service Improvement
- Understand process efficiency improvement techniques and common optimisation approaches.
- Support activities that improve development processes.
- Identify obvious process deficiencies.
Incident Management
- Identify and log incidents.
- Gather required information and route incidents through the correct channels.
Ownership and Initiative
- Take ownership of issues until they are resolved, mitigated, or transferred to a new owner.
Problem Management
- Investigate problems affecting systems, processes, and services.
- Recognise whether problems are strategic, tactical, or operational.
- Contribute to implementing fixes and preventative measures.
Technical Specialism
- Support technical activities.
- Carry out routine maintenance and administration tasks.
Technical Understanding
- Ability to develop an awareness of relevant subject matter and a high-level understanding of key concepts.
Testing
- Execute test scripts correctly under supervision.
- Understand the purpose and role of testing.
User Focus
- Engage with users and stakeholders to gather evidence of user needs.
- Define and support research activities aligned to user requirements.
- Use qualitative and quantitative user data to drive outcomes
If you are a Application Operations Engineer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.