Role: Senior User Researcher
Contract Length: Until 31/03/27
Location: Hybrid/London, Bristol or Manchester
IR35: Inside
Pay Rate to Intermediary: £600-£650 per day
Security Clearance: BPSS
Spinwell is recruiting for a Senior User Researcher for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR USER RESEARCHER
- Gather feedback on the proposed Policy.AI interventions, including whether they address real user needs and workflow challenges.
- Conduct follow-up interviews or workshops with policy teams, delivery partners and relevant stakeholders where further insight is needed.
- Synthesise user feedback into clear findings, themes and recommendations to inform Policy.AI’s future design and delivery.
- Identify gaps, risks, assumptions or areas of disagreement in the current evidence base and proposed problem framing.
- Work with the Policy.AI team and the Policy Profession to refine user needs, personas, journey maps and workflow insights.
- Ensure findings are clearly documented and translated into practical recommendations for programme design, product development and stakeholder decision-making.
- Support the development of evidence-led artefacts, including playback summaries, insight reports, prioritisation materials and recommendations for next steps.
- Help ensure future Policy.AI interventions are grounded in real policy team needs, usable in practice and aligned with how policy work is actually delivered.
SKILLS/EXPERIENCE SENIOR USER RESEARCHER JOB
- Strong understanding of policy workflows, including evidence gathering, briefing, submissions, commissions, correspondence, stakeholder engagement and clearance processes.
- Strong experience working in or with UK government policy teams is essential, with a good understanding of how policy is developed, advised on, cleared and delivered in practice
- Ability to translate research findings into implications for programme design, product development, service design and delivery planning.
- Experience working with multidisciplinary teams, including policy, digital, product, delivery, evaluation and technical colleagues.
- Strong stakeholder management skills, including confidence engaging busy policy teams, senior officials and cross-government partners.
- Excellent written and verbal communication skills, with the ability to present complex insights clearly to senior officials.
- Experience producing research outputs such as insight reports, playback summaries, journey maps, workflow maps, personas and prioritisation materials.
- AI experience or expertise is not required.
If you are a Senior User Researcher, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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