Role: NPL Advisor
Contract Length: Until March 2027
Location: Hybrid/London – 50% in office
IR35: Inside
Pay Rate to Intermediary: £159.31 per day
Security Clearance: BPSS
Spinwell is recruiting for a NPL Advisor for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE NPL ADVISOR
- Ensure that all relevant correspondence to contractors and managers is delivered in a timely, accurate and customer focussed way, supporting the delivery of a positive recruitment experience
- To assist with the NPL team inbox by providing guidance and advice on all payroll queries and other general enquiries.
- Demonstrate excellent customer service skills and support the team with phone calls
- Ensure all NPL team processes are carried out efficiently, on time and support other Pay & Data coordinators.
- Assist with the timely and accurate reporting of all NPL related activity ensuring collation and input into management information systems.
- Assist with the managing the entire process for Single Source Justifications. This includes liaising with the business, commercial team.
- Assist with regular quality assurance checks to ensure data in SAP is accurate.
- Communicate with the business to manage contract end dates and extensions to ensure they are delivered in a timely fashion
- Communicate to the business and suppliers when there are early timesheet deadlines
- Resolve issues relating to timesheets where necessary
- Contribute to HR’s commitment to ensure that all aspects of the employment experience is positive, understood and continuously improving to deliver engaged employees and a higher performing organisation and therefore the successful delivery of client’s performance objectives.
- To ensure that all aspects of delivery demonstrate and deliver improvement in client’s commitment to promote equality in all people related practices and policies and aim to provide a work environment free from discrimination, unfair treatment therefore providing equal opportunity for all employees.
SKILLS/EXPERIENCES OF THE NPL ADVISOR
- Intermediate in EXCEL, ability to do Vlookup, Pivot & basic formulas
- A sound knowledge and understanding of timesheet processing
- Working knowledge of SAP & XMS system – Desirable
- Excellent attention to detail and numeracy skills
- Proactive, collaborative and willing to simply “muck in” with the highly collaborative and fun team to get the job done
- Use own initiative when solving issues and go the extra mile to delight our temporary workers and line managers with the service you provide
- Thrive working in a fast-paced environment and meeting tight deadlines
- Skills
- Customer relationship and customer service skills
- Good organisational skills and an ability to diagnose and analyse problems/issues and proactively contribute to their solution
- Ability to communicate clearly and effectively with people from different backgrounds and at all levels
- Ability to keep calm under pressure
- A high degree of inter-personal skills is essential, in an environment where conflicting priorities can result in delays and failures, to ensure that no deadlines are ever missed
- Ability to analyse information from a variety of sources and prioritise actions appropriately
- Ability to provide suitable solutions based on information available
- Ability to plan and organise workload effectively
- Highly responsive with excellent ability to absorb information quickly
- Excellent standard of written communication, verbal and numerical reasoning
If you are a NPL Advisor, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us