Role: Senior Service Designer REF 105372
Contract Length: 6 months
Location: Hybrid - Manchester / Leeds / Sheffield / Birmingham – 3 days in the office
IR35: Inside
Pay Rate to Intermediary: £700 per day
Security Clearance: BPSS
Spinwell is recruiting for a Senior Service Designer for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE SENIOR SERVICE DESIGNER
Lead service design activity for complex, user-centred digital services, ensuring that services meet user needs, business objectives and government service standards. The role will drive end-to-end service design across multidisciplinary teams, helping to identify opportunities for service improvement, reduce complexity and deliver measurable outcomes for citizens and colleagues.
The post holder will provide service design expertise, facilitate collaborative design activities and support strategic decision-making through evidence-based design approaches.
- Lead the design and improvement of end-to- end services across multiple channels and touchpoints.
- Plan and conduct service design activities including service mapping, journey mapping, blueprinting and workshop facilitation.
- Work closely with product managers, user researchers, business analysts, interaction designers, content designers and technical teams to shape service outcomes.
- Translate user needs, policy requirements and operational constraints into practical service solutions.
- Identify pain points, risks, dependencies and opportunities across complex service ecosystems.
- Facilitate stakeholder engagement and alignment across programme, policy, operational and digital teams.
- Use research insights, data and evidence to inform service design decisions.
- Support service assessments and ensure alignment with the Government Service Standard.
- Produce clear design artefacts and recommendations to support delivery and decision making.
- Coach and influence teams in adopting user-centred design practices.
- Experience working within UK Government, public sector or highly regulated environments.
- Strong understanding of the Government Service Standard and Service Manual.
- Experience supporting services through discovery, alpha, beta and live phases.
- Experience working with multidisciplinary teams using agile delivery methodologies.
- Ability to analyse complex service landscapes and identify strategic improvement opportunities.
SKILLS/EXPERIENCE OF THE SENIOR SERVICE DESIGNER
1. Service Design Leadership (Essential)
- Demonstrable experience leading service design on complex digital transformation programmes.
- Ability to design and improve end-to-end services spanning multiple teams, systems and channels.
- Advanced knowledge of service mapping, blueprinting and systems thinking.
2. User-Centred Design (Essential)
- Strong understanding of user-centred design principles and practices.
- Ability to synthesise user research findings into actionable service improvements.
- Experience balancing user, organisational and policy needs.
3. Facilitation and Stakeholder Management (Essential)
- Experience planning and facilitating workshops with senior stakeholders and multidisciplinary teams.
- Ability to build consensus and influence decision-making in complex environments.
- Strong communication and presentation skills.
4. Digital Delivery in Agile Environments (Essential)
- Experience working within agile, multidisciplinary delivery teams.
- Understanding of modern digital delivery methods and government service design practices.
- Ability to prioritise work and adapt to changing requirements.
If you are a Senior Service Designer, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
Applying to this or any other vacancy advertised by Spinwell Ltd constitutes an agreement for Spinwell Ltd to hold your details for 24 months for the purpose of assessing suitability for the advertised position and to make you aware of any other positions deemed suitable of which You will make you aware by means of either email, text or phone. In line with GDPR regulations you are able to request your details be removed from the company data at any time by emailing us
Disability Confident
As a member of the disability confident scheme, the client guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.
Armed Forces Covenant
The client is proud to support the Armed Forces Covenant and as such, we guarantee to interview all veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.
If you qualify for the above, please notify us and quote the role you are applying for.
We will be in touch to discuss your suitability and arrange your Guaranteed Interview.
Should you require reasonable adjustments at any point during the recruitment process or if there is a more accessible way for us to communicate, please do let us know.