Role: Technical Documentation Specialist REF 1704417
Contract Length: 3 months
Location: Hybrid/Northampton - For the first 3 weeks the expectation is up to 4 days onsite, then it will reduce to around 1-2 days p/w.
IR35: Inside
Pay Rate to Intermediary: £270 per day
Spinwell is recruiting for a Technical Documentation Specialist for an excellent opportunity within the public sector.
RESPONSIBILITIES OF THE TECHNICAL DOCUMENTATION SPECIALIST
- Work closely with SMEs, engineers and service teams to capture accurate technical information
- Interview technical staff and conduct workshops to gather insights and clarify processes in order to produce detailed and accurate documentation
- If required, translate complex technical concepts into user-friendly content for both technical and non technical audiences.
- Produce clear, accurate, and structured documentation including, but not limited to:
- Technical architecture diagrams
- System configuration guides
- Standard Operating Procedures (SOPs)
- Knowledge Base articles
- Contribute with ideas and suggestions on continuous improvement, identifying gaps in existing documentation and supporting automation via improved content
- Develop, produce, own and maintain the IT document repository and follow IT procedures as required
- Establish, introduce and enforce documentation standards, taxonomy, templates and version control practices
SKILLS/EXPERIENCE OF THE TECHNICAL DOCUMENTATION SPECIALIST
- Proven experience as a Technical Documentation Specialist or a similar role working within IT
- Excellent English language skills coupled with excellent communication and collaboration skills and a thorough understanding of technical documentation best practices
- Ability to understand infrastructure, networks, applications, cloud environments and IT operations workflows, ideally gained from previously working as an IT technician in a large-scale environment
- Ability to deliver quickly and consistently in a fast-paced environment as well as manage your own documentation tasks and timelines with minimal supervision
- An enquiring and curious mind with a passion for producing detailed and accurate documentation, artefacts as well as comfortable creating visual content (diagrams, charts etc) including multimedia (videos guides, annotated screenshots etc) if required
- Ability to constructively challenge technical details provided in order to fully understand and accurately document technical information
If you are a Technical Documentation Specialist, apply now or send your CV to Spinwell!
We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.
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