Role: Technical Support Officer
Contract Length: 19 weeks (21.5 hours per week)
Location: Crawley
IR35: Inside
Pay Rate to Intermediary: £35 per hour
Security Clearance: BPSS
About the Role
Spinwell is recruiting for a Technical Support Officer for an excellent opportunity within the public sector.
To provide high quality administrative and technical support for Environmental Health Services, handling enquires from customers and stakeholders, co-ordinating service requests, and supporting the efficient and effective delivery of regulatory and advisory functions.
Key Responsibilities
- To assist the Environmental Health Practitioner(s) in the discharge of their statutory duties.
- To be involved, from time to time, in inspections of premises for compliance with statutory requirements and to investigate complaints.
- To participate in any corporate projects or surveys which the Division may undertake.
- To prepare and maintain records of work carried out in the manner specified by Division Policy, including the use of computerised record systems.
- To be fully acquainted and comply with the written Division procedures and instructions that are in existence and that may be used from time to time.
- To be the first point of contact via email, telephone or face to face for customer enquiries.
- To accurately handle service requests to ensure they are logged and allocated to the appropriate service area including Food Service Requests and hygiene visits, Consultations and health and safety reports, .
- Provide technical support for licensing applications, this includes; Premises Licenses, New Variations, Transfer/Personal Licenses, Temporary Events and other licence types such as Pavement, Scrap Metal, Gambling, Animal Boarding, Tattoo. Personal Services, Street Trading and Local Events. To complete their processing from despatch all relevant forms and correspondence, coordinate consultations, liaise with Agents and Licensing Officers and update the website.
- Process annual fees for new licenses.
- Ensure UNIform and EIM are updated with accurate records and corresponding updates to the website.
- Provide weekly updates for licensing, food registrations and weekly plans.
- Co-ordinate responses for complaints or Freedom of Information Requests within corporate deadlines.
- Provide administrative support for the Pest Control Service through dealing with customer enquiries, arranging appointments, establishing land ownerships, taking payments, updating workplan diaries to ensure an effective end to end service.
- To ensure that all duties are carried out in compliance with statutory provisions and with the Council’s policy for health and safety.
- To ensure that all duties are carried out in compliance with the Council’s Corporate Equalities Statement
- To carry out such other duties as the Head of Service may from time to time reasonably require
Essential Skills and Experience
- Experienced in at least one of the areas covered by the Environmental Health Team, with at least a basic qualification, such as the CIEH basic food hygiene certificate or equivalent in another subject area such as licensing or pollution control.
- Use of own initiative
- Organisational skills
- Problem solving skills
- Assessment and interpretation with a keen eye for detail
- Able to handle information accurately and effectively
- Understanding of procedures used for, licensing of premises and regulated entertainment.
- Basic qualification as described above.
- Use of the computer system.
- Project work both leading and participation
- Experience in licensing administration.
- Operating modern IT systems to record, monitor and extract customer information.
- Experience dealing with customers across a range of contact methods
Desirable Skills and Experience
- Experience in several areas of Environmental Health Support work.
- Intermediate or advanced qualification
- Use of UNIform for monitoring purposes
- Project Management training, preparation of project initiation documents and plans.
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